CultureDive is committed in making sure that your personal information is protected. Personal information is information that identifies an individual person, which includes your name, contact information, age, online identifier or ethnicity. This Privacy Policy explains how your information is collected, used, or disclosed either directly through CultureDive or our affiliates (“CultureDive,” “us,” “our”,  “we” or “Company”).

How Your Information is Collected and Why
Information You Provide

The personal information that you provide is collected for the process of providing you with the travel or language services that was requested.  This information would include your full name, age, email address, phone number, mailing address, credit card information, travel and nutrition preferences and arrival and departure locations. We may also collect government-issued identification number, insurance details, gender or date of birth. Data is also collected on a completion of a survey, and completion of a course. This data included quizzes, submitted assignments and exams.

Information We Collect Automatically

We automatically collect the following information when you use our CultureDive platform or website: Type of device, such as computer, phone, ipad, etc., that used when viewing our websites; IP address; website pages visited; type of service selected; Time of access; operating system used; order identification; geographic location of connectivity; product identification; browser version used; previous visited page prior to visiting our website; Cookies. Cookies are small data files that are sent from the website’s server to store on your mobile or computer device’s hard drive. Our company use cookies to store preferences and to provide a better user experience, and services.

How We Use Your Information

We may use your information for the purpose of: providing and delivering you with requested services; communicating with you about our services and products that align with your needs and may be of interest to you; providing customer service and responding to your inquires and request; improving CultureDive website and delivery of services; enhancing the security on the website; analytics; complying with legal requirements; other purposes that will be indicated to you.

Third Parties

Third parties may be used in order to process service requests and payment service. Personal information is shared with our affiliates to assist you with services and maintain a business relationship with you. We may use third parties to provide analytics services and to collect personal data through survey responses, the surveys are either operated by us or survey service providers. We may disclose personal information to comply to legal or government requests such as legal processes or court orders. All third parties and affiliates are required to comply to law regulation. External links are located on our sites which are operated by other organizations, we encourage you to read through their privacy and policy as we are not responsible for those sites.

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Children

Our services are intended for adults only, eighteen (18) years old and older, therefore CultureDive services and website is not geared towards children (under the age 18 years old). Children should not use our website, book or request any services. If you are aware that a child has imported their personal information on our website or booked services, please notify us right away privacydata@culturediveus.com so that we can remove the personal information.

Data Retention and Security

We will store your personal information for as long as it is needed to fulfill legal obligations or to prevent fraud incidents. After expiration of required store time, the information will be deleted or anonymized. We make it our main priority to keep your personal information safe with the use of security measures. We cannot guarantee that our security system is 100% secure and that unauthorized access will not occur. In the event of the unauthorized entry, system failure or other factors that will comprise the security of your information we notify you through email. We also recommend that all users do not share their password with anyone, and to change their password immediately if your password was shared.

Privacy Rights

You have the right to access or request your personal information. You also have the rights to correct or request to delete to your information. Requests may not be given if it doesn’t comply with legal obligations or booked services or products are still being processed. All requests can be made using the contact information below, and response to request may occur in 30 – 40 days.

European Economic Area (EEA) residents: If you have a concern on how we collect and store your personal information you can contact us at privacydata@culturediveus.com. In addition, you have the right to contact your local supervisory authority if you have any additional concerns. Click here to contact supervisory authority.

California Residents: Personal information are collected and disclosed for business purposes only. Californian residents have the right to request their personal information and how your information, during the past 12 months, in our company is collected, used, and disclosed. Californian residents can contact us at privacydata@culturediveus.com if they would to request deletion of collected personal information, verification of identity and California residence is required to process request.

Contact Us
privacydata@culturediveus.com

Last Updated: May 31, 2023